June 7th, 2017
SENIGALLIA, Italy, 23 February 2017 — A new digital customer engagement solution, based on the Inventia 3.5 platform, is at the sweet spot of Digital Transaction Management and Customer Engagement technologies and will be presented at the Mobile World Congress in Barcelona, 27th Feb – 2nd March, 2017.
Namirial announced today the release of LiveID & eSignAnyWhere, the first multichannel WebRTCCustomer Engagement solution designed to move Sales or CRM processes to digital channels, but with the same in-person experience and also the capability to execute legally binding contracts in a chatbox system.
The solution, which is easy to integrate in every legacy environment, includes text and video chat multichannel engagement, video CRM, live video identification, electronic signatures and electronic payments, all integrated into a chatbox.
LiveID & eSignAnyWhere will enable companies in any industry to simplify the way business gets done by transforming slow, complex, costly, manual paper-based processes into frictionless and adaptable digital ones. The solution can be deployed as a SaaS, on a private cloud or as an on-premises solution.
Thanks to LiveID & eSignAnyWhere, customer on-boarding and “know your customer” processes can now go fully digital, with the capability to verify user identity, in real time, by video chat and to sign legally binding contracts online.
“We are proud to be announcing a unique solution today,” notes Antonio Taurisano, Namirial Director of Digital Transaction Management, “based on Namirial’s eSignAnyWhere platform integrated with Inventia’s technology. The solution allows customer engagement and contract execution using all types of eIDAS-compliant electronic signatures, with a simple, intuitive and operator-assisted user experience in all channels. We have already several customers interested in this solution all over Europe and we are now exploring the US market“.
“We are excited to provide our technology to Namirial“, says Andrea Cinelli, Inventia CEO, who adds, “The solution makes the customer engagement and contract closing process so simple and effective that we estimate that clients will enjoy a 10x reduction in sales acquisition costs, a 5x improvement in conversions and a 6x improvement in customer satisfaction“.
The product will be presented at the Mobile World Congress in Barcelona, 27th Feb – 2nd March, 2017, where Namirial and Inventia will be based in Hall 1 Stand 1E5